Our Guarantee – in no nonsense Plain English
We want your experience with Crea8ive Design to be simple, trouble-free and efficient. Because of that, we have assembled this list of our procedures so that you have complete understanding of how we operate and what our guiding principles are. If you ever have a question about something, please let us know.
General Service Agreement
Crea8ive Designs is a professional graphic design company established to create logos, stationery, brochures and web sites for businesses of all sizes. We operate exclusively online, via the Internet and are available 24 hours per day, 7 days per week. You are assigned a creative team to handle your project once you submit an order. This team is responsible for the creation and delivery of your graphical needs. Since we began serving customers in 2001, we have satisfied more than 1750 from around the world.
Crea8ive Designs strives to deliver your perfect custom logo and graphic art requirements. Because beauty is in the eye of the beholder, your idea of perfect may not be the same as ours. As a Crea8ive Designs client, you receive unlimited revisions on the creations of our artists until you are pleased with the result.
Note that for each re-submitted logo, brochure.web site or stationery, your Crea8ive Design team will deliver a new draft within 48 hours.
Your Money Back Guarantee
We offer an unconditional 100% Money Back Guarantee for our services. If you are not satisfied for any reason with the design work, your money will be refunded to you. We reserve the right to attempt to rectify the problem, if applicable.
If a resolution cannot be reached and a refunded is given, you may not use any of the creative items we have delivered and you have no claim to ownership of them.
Our Assurance of Quality
Crea8ive Designs has successfully delivered 1750 projects to customers all around the world. Our internal processes allow us to create custom logos and other graphical art more quickly, efficiently and at a lower cost than is otherwise available through other providers.
Your Crea8ive Design team is made up of members with their own set of unique expert skills that, when combined with the other team members, provides you with a highly effective cumulative pool of talents.
When you order artwork from Crea8ive Designs, we deliver the finished product electronically, unless of course you order stationery from us. Because it is only in electronic form, we recommend you make backup copies and store them off-site for safe keeping. This prevents any disaster from preventing you from continuing your business.
As an added, free feature, Crea8ive Designs also archives your electronic files forever, adding another layer of security and service, giving you further peace of mind. Just another way that Crea8ive Designs goes above and beyond what you normally expect.
Ownership of Created Works
Even though our artists pour their hearts into each and every custom design, we do it for you. When we are done and you have approved and paid for the work, you own all rights to the creations. All copyrights and all claims belong to you and they are your business assets from then on.
Don’t be alarmed, though, if our designers visit your web site from time to time – they have been known to miss their creations.
With Crea8ive Design, you never have to go it alone. We are available 24 hours a day, 7 days a week because it is important to you. Being available with this level of service means your project always gets the attention it deserves and your issues get handled quicker, allowing you to get on to more important duties
Delivery Time and Payment
Crea8ive Designs handles every job with the utmost care and attention. We pledge to deliver initial drafts of your order within 72 hours after you select a package. In many cases, we deliver within 24 hours.
Payment in full is due at time of ordering, but all projects receive our 100% Money Back Guarantee.
Crea8ive Designs takes all reasonable precautions to protect the privacy of our customers. We will not rent, rent, or share customer information, including e-mail addresses, with any third parties. All customers have the right to remove their e-mail address(es) from our list at any time by sending an e-mail message to [insert e-mail address] with “unsubscribe” in the Subject line of the message.